SHOPPING INFORMATION

Yes, we ship anywhere in the world. However, shipping time may vary for each location.

Processing Time

Orders are typically processed within 1-2 business days after your purchase is completed.

Delivery time may vary depending on your location and any unforeseen circumstances, such as weather or holidays. 

Your order will be at your door within 5-7 business days. 

As soon as you placed an order, we will processing in it same day most likely within 1-2 business days.

Yes, you will receive an order confirmation receipt. Once your order has been shipped, we will provide you with the tracking number.

PAYMENT INFORMATION

It should appear the same day, although processing times may vary depending on your bank.

A wishlist is a feature commonly found on e-commerce platforms and online stores that allows users to save and organize products they are interested in purchasing at a later time. By adding items to a wishlist, customers can easily track and revisit those products without the need to search for them again. Wishlists can also serve as a way to share gift ideas with others or to monitor product availability, prices, and promotions.

If you receive a damaged or incorrect product, follow these steps to resolve the issue:

  1. Review the Return/Refund Policy: Check the store’s return, exchange, or refund policy for information on how to handle damaged or incorrect products.

  2. Document the Issue: Take clear photos of the damaged product or the wrong item, including any packaging, labels, or defects.

  3. Contact Customer Service: Reach out to the seller or customer service department as soon as possible, providing details about your order and the problem. Attach the photos you’ve taken for better clarity.

  4. Follow the Instructions: The seller will likely provide instructions for returning the product, receiving a replacement, or getting a refund.

  5. Keep All Documentation: Keep all correspondence, receipts, and return shipping details until the issue is fully resolved.

  6. Return the Product: If required, return the item according to the provided instructions, using tracked shipping if possible.

By following these steps, you can ensure a smooth process for resolving the issue.

Yes, you may be able to change or cancel your order within 6 hours.

Package tracking is a service provided by shipping companies that allows you to monitor the status and location of your order as it moves through the shipping process. Once your order is shipped, Eculify team provides a tracking number, which you can use to track the package in real-time.

Here’s what package tracking typically shows:

  1. Shipping Status: Whether your package is in transit, out for delivery, or delivered.
  2. Location Updates: The current location of the package as it moves from one facility to another.
  3. Estimated Delivery Date: An approximate date when the package is expected to arrive.
  4. Delivery Confirmation: A notice that confirms when the package has been delivered to the destination.

By using the tracking number, you can stay informed about your order’s progress and address any potential delivery issues.