OVERVIEW

We strive to provide our customers with high-quality products and an exceptional shopping experience. If you are not fully satisfied with your purchase, we offer a 7-day money-back guarantee to ensure your confidence in shopping with us.

RETURNS To be eligible for a return, your item must be in the same condition that you received it—unused, in its original packaging, and with all tags attached. You must initiate your return request within 7 days of receiving your order.

To start a return, please contact us at info@eculify.com with your order number and reason for return. Once your return is approved, we will provide you with return instructions.

REFUNDS Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

Shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to a defective or incorrect item.

EXCEPTIONS & NON-RETURNABLE ITEMS Certain types of items cannot be returned, including:

  • Items that are used, damaged, or missing parts not due to our error
  • Clearance or final sale items
  • Gift cards
  • Personalized or custom-made products

If you have questions about whether your item is eligible for a return, please reach out to info@eculify.com before sending your return.

EXCHANGES If you would like to exchange an item for a different size or color, please initiate a return first. Once your return is approved and processed, you can place a new order for the desired item.

LATE OR MISSING REFUNDS If you haven’t received a refund yet, please check with your bank or credit card company, as processing times may vary. If you still have not received your refund after 10 business days, please contact us at info@eculify.com.

SHIPPING RETURNS You are responsible for return shipping costs unless the return is due to an error on our part (defective or incorrect item). We recommend using a trackable shipping service to ensure we receive your returned item.

CONTACT US For any questions or concerns regarding our refund policy, feel free to reach out to us at info@eculify.com.